Orders are processed once payment has been received and all shipping and billing information has been verified. This process is usually automatic, but under rare circumstances may take up to three business days.
Once your order has been approved, processed and shipped, you will receive any applicable tracking information via email. It can take up to 24-48 business hours for your tracking number to become active once received.
Please note we can use multiple shipping carriers and cannot guarantee the company used to deliver your products. The order can be shipped in multiple packages from different carriers. The majority of items we ship will require a signature unless the shipping method indicates otherwise. This is to ensure that your car parts arrive and you get to install them on your car and life is grand!
If a reason arises that causes you to have to cancel or modify the order, contact our Customer Service team. We review each request independently.
Cancellations will incur a fee of 20% deducted from the original purchase price. No exceptions, unless approved by management. These are fees we are charged directly from the vendor and credit card processors which is what is costs us to process your original transaction.
For special order, or custom built items, they will not be able to be cancelled or modified once the order has been placed.
If the order is already in processing, or shipped, you will have to follow our Return Process in order to obtain a credit for the purchase.
Once an order is shipped, we are unable to cancel it. If it is refused, or returned, it is liable for a restocking/processing fee when refunded.
We ship and process items from multiple warehouses across the country, so there is always the chance that items will ship separately or different than you originally expected.
Items may ship separately if your:
- Order contains a large amount of items that must be shipped in more than one package.
- Order contains a Special Order Item that has a unique shipping date.
- Items in order are shipping from more than one shipping facility.
If your items are going to be shipped separately, you will receive a notification of separate shipments once processed
Unable to locate package:
If your delivery date has passed or the tracking number shows "delivered" and you have not received your order, you have 30 days from the delivered date to report the issue. Please try the following before contacting our Customer Service Team:
- Contact the appropriate shipping company to confirm accuracy of the tracking information appearing on their website
- Double check the immediate area near your mailbox or front desk.
- Check with your neighbors, or anyone that may have signed for the package.
Contact Customer Service once due diligence has been completed.
WE WILL NOT ACCEPT ANY INSTALLED ITEMS FOR RETURNS OR ISSUES!
If you have any issue after installation, you need to contact the manufacturer directly!
All wrong/damaged/defective merchandise must be reported within 30 days of your order's delivery date.
If we are notified of your damaged item(s) after this timeframe, we will be unable to process your request.
Please contact our Customer Service team prior to installation and explain the issue.
Provide all details, photos if possible, or any documentation confirming the error.
Once you have contacted us, the Customer Service team will advise the appropriate resolution based on your situation. This includes, but is not limited to, denial of your request, instructions for returning the item and/or decision on if you will receive a replacement item or a refund.
Do not discard any of the parts or packaging as these items will be needed in order to qualify for a return and/or replacement shipment.
All original products and packaging materials must be provided in order to fully process a claim.
If you are reporting a lost or missing item/package, it's 30 days from the delivery date. Please ensure you complete due diligence in locating the item/package. If you are still unable to locate the order or item, contact our Customer Service team and they will assist you with the best resolution for your situation.