Frequently Asked Questions & Answers
Potential Delays Due to the Coronavirus (COVID-19)
We are still open for normal business operations and completing projects, taking orders, answering technical questions and shipping products to you. While we are as committed as ever to being a part of your car lifestyle, we also understand that we are in unprecedented times. We are doing our best to maintain our shipping schedules, but we anticipate there may be delays in order processing and shipping.
The COVID-19 pandemic is a global health event unlike anything we have seen, and the situation is changing daily. Due to updated safety precautions in our warehouse and vendor delays, orders may take additional time to be received. Please note that this does not impact all items on the site, but we want to be open and up front with our amazing customers.
If you have questions regarding an order or item, you can reach our Customer Service team at firstname.lastname@example.org
We hope that you remain safe and healthy during this time, and we encourage you to take extra precautions to safeguard your health and that of others. The Centers for Disease Control and Prevention and your local health authorities are the best resources for updates and answers to questions.
We will diligently seek to minimize, to the best of our ability, the effects of these delays and appreciate your business.
Thank you in advance—not only for your loyalty to DRP, but for your patience!
Is the item I ordered In Stock?
Once we receive your order, it will be reviewed to confirm item availability and shipping expectations to ensure we meet our promise to you. If the item you ordered is out of stock, or will be delayed, our Customer Service team will reach out to you with updated information. If you order multiple items and it contains a mix of items that are available, and some that are not, Dirty Racing Products has the right to split your order into multiple shipments without notification. If there are any issues, our Customer Service team will contact you.
Am I able to cancel/modify my order?
If a reason arises that causes you to have to cancel or modify the order, contact our Customer Service team and as long as the order has not been processed, we should be able to process your request. Special order or custom items, will not be able to be cancelled or modified once the order has been placed. If the order is already in processing, or shipped, you will have to follow our Return Process in order to obtain a credit for the purchase. Once an order is shipped, we are unable to cancel it. If it is refused, or returned, it is liable for a processing fee when refunded.
Where’s My Order?
Orders are processed once payment has been received and all shipping and billing information has been verified. This process is usually automatic, but under rare circumstances may take up to three business days.
Depending on the item(s) you purchase and the address these items are being shipped to, different shipping methods will be available at the final step of checkout. Each shipping method has its own restrictions and charges that will be applied to your order. All shipping methods for the United States are track-able to the destination address.
Once your order has been approved, processed and shipped, you will receive any applicable tracking information via email. It can take up to 24-48 business hours for your tracking number to become active once received. Please note we can use multiple shipping carriers and cannot guarantee the company used to deliver your products. The order can be shipped in multiple packages from different carriers. The majority of items we ship will require a signature unless the shipping method indicates otherwise. This is to ensure that your car parts arrive and you get to install them on your car and life is grand!
Reason why items may ship separately:
- Order contains a large amount of items that must be shipped in more than one package.
- Order contains a Special Order Item that has a unique shipping date.
- Items in order are shipping from more than one shipping facility.
- If your items are going to be shipped separately, you will receive a notification of separate shipments.
- Each item you may order requires a different processing time before your order ships. The delivery date will vary based on the shipping method you choose at checkout. Transit time does not begin until your order leaves the facility and it's calculated in business days. Business days do not include weekends or holidays.
Unable to locate package:
- If your delivery date has passed or the tracking number shows "delivered" and you have not received your order, you have 30 days from the delivered date to report the issue. Please try the following before contacting our Customer Service Team:
- Contact the appropriate shipping company to confirm accuracy of the tracking information appearing on their website
- Double check the immediate area near your mailbox or front desk. Check with your neighbors, or anyone that may have signed for the package.
- Contact Customer Service once due diligence has been completed.
We have access to 1,000,000+ parts, but not all of them exist on our site. If you are looking for something specific, even if it's not Subaru related, we can likely get it for you!
Include as many details as you have, and reach out to our Website Specialists so they can verify availability, get you pricing, and even add it to the store! If you have a link to the part already, even better! Forwarded it in your request to us. We will do our best and follow the DRP Price Match Policy explained below!
I received my order and there’s a problem, what should I do?
If you are reporting a wrong/damaged/defective item received, please contact our Customer Service team prior to installation and explain the issue. Please provide all details, photos if possible, or any documentation confirming the error. Once you have contacted us, the Customer Service team will advise the appropriate instructions for returning the item and will determine if a replacement item or a refund will be issued.
Do not discard any of the parts or packaging as these items will be needed in order to qualify for a return and/or replacement shipment. All original products and packaging materials must be provided in order to fully process a claim.
Important Note: All incorrect/damaged/defective merchandise must be reported within 30 days of your order's ship date.
And if you are reporting a lost or missing item/package, it's 30 days from the delivery date. Please ensure you complete due diligence in locating the item/package prior to contacting our Customer Service team. If you are still unable to locate the order or item, contact our Customer Service team and they will assist you with the best resolution for your situation.
Do you offer a warranty on the items you sell?
The products we sell carry a Manufacturer’s warranty. Dirty Racing Products is a distributor/reseller and does not manufacture these parts. All warranty claims must be made through the items original manufacturer. Please note that each manufacturer has their own policies on how to handle these claims. If you have additional questions, please contact our Customer Service team and they’ll be happy to attempt in assisting you through the process.
Can I return my order?
The standard timeframe for returns is 30 days from the ship date, unless specifically notated that there is an alternate return timeframe/policy.
Returns must be in original condition, unused, uninstalled and no signs of damage, with original tags/labels. Your return item(s) are subject to inspection and approval upon arrival before your refund is processed.
Once the return has been processed, your refund can take up to 2-7 business days to reflect on your account statement. You will receive a confirmation email once this is completed. Please note that original shipping fees will not be credited back.
If you receive a damaged or incorrect item, please contact Customer Service via email on our Contact Us page. Our team will provide you instructions on how to properly resolve your situation.
Refused or undeliverable orders that are returned to us, will be refunded upon arrival, excluding the original shipping fees.
All items returned will be inspected upon arrival and could be declined for one of the following reasons:
- Return is outside of the return timeframe
- Item appears used or installed
- Item is non-returnable (customized, final sale, clearance, etc.)
- Item was damaged after delivery
- Item is altered from original condition
- Item is returned incomplete, without attached tags, manufacturer's tags and/or any accompanying materials that were originally included when the item was received
How do I return an item?
The return must be authorized prior to shipping, reach out to our Customer Service Team so they can provide you with an RMA Number (Return Merchandise Authorization). Once the return instructions have been provided, please ship out the item as quickly as possible and provide the tracking number to our Customer Service Team.
Please note: The customer will be responsible for all shipping fees and returns are subject to a restocking fee dependent on the type of product.
Seibon Terms & Conditions
Most Seibon products ship directly from the manufacturer and will have extended shipping timeframes. These will vary by product, available inventory, etc. and subject to change at anytime.
Seibon packs all products carefully to prevent damage during shipping. However, damage may still occur occasionally. Buyer must inspect the packaging and the products carefully upon receiving them, then accept the shipment and notate any damages and irregularities, such as crushed, torn, punctured, or broken parts on both the packaging and the product, on the freight bill or receipt at the driver's presence. Buyer must retain all cartons, packing materials, and damaged products for the carrier's damage inspector to inspect. Do not refuse shipment or return it without approval, because the buyer's right to make a damage claim may be denied. A signed receipt without any notation indemnified the carrier as well as Seibon from any further damage claims. Discovery of damages after a clear delivery becomes the responsibility of the customer.
All damages must be notified to carrier and the dealer within 24 hours. In cases of damage with proper notation on receipt, the carrier will determine whether to pay for repair cost or replacement value of the damaged goods after damage inspection. Replacement value is the amount the buyer paid to the distributor and is not negotiable. All disputes about the settlement amount should be addressed with the carrier. Seibon, under no circumstances, shall be liable for the damaged product or for subsequent settlement of the claim with the carrier.
All products require professional installation. Minor adjustments might be necessary. These are normal body work and installation steps. Therefore it is NOT considered to be defective. In addition, most carbon fiber products are hand-crafted, and no two items will be identical. Small imperfections such as wavy weaves, small bubbles, and clear coat blemishes are inevitable. Pictures are required to demonstrate true defects on products prior to return. See below for information on our return policy.
Special orders cannot be returned. If the buyer decides to return any part of the ordered item, he or she must contact the distributor who in turn can contact Seibon and receive a return authorization within three (3) days of receiving the parts. A Return Authorization number (RA number) will be issued to the buyer by Seibon, and it must be written on the outside of the packages being returned. Returned products must be received back at Seibon within 10 days of issuing the return authorization. There is no return for any parts that have been used, modified, painted, or installed. All returned products are subject to a 30% restocking fee, plus return-shipment charges. Original shipping and handling fees are not refundable. All products which are approved for return are for store credit only. All products returned must be in the original shipping carton in the same condition as it was originally delivered or shipped. Only the original buyer may request for a return of products. Defective items may be exchanged for the same item only. Upon receipt of returned parts, Seibon shall inspect the parts to determine their exact condition. If Seibon does not accept the goods as being defective and/or returnable, buyer must accept any incurred costs. All returns, regardless of the underlying reason, must be sent shipping prepaid. Any returns sent shipping collect or without RA number will be refused and returned to the buyer at his or her own expense. Shipping costs to and from the purchaser are not refundable. Buyer is advised to insure the returned goods for their full value for his or her own protection. Otherwise, neither Seibon nor the shipping company would be responsible for any damage or loss in shipment. Refund will not be issued on returned products that are damaged on the way back to Seibon.
If the consignee receives an incorrect item due to Seibon error, consignee must inform the dealer within 3 days of receipt of shipment. Seibon will then issue a Call Tag to pick up the incorrect item(s) and ship the correct item(s) at no additional charges.
Shipping and Backorders
Seibon tries to maintain a good stocking level in order to prevent backorders. However, in case a backorder is necessary, Seibon will ship the order as soon as the parts become available. Backorders must be canceled within five days from when the order is placed, or before when the parts become available, whichever is sooner. Otherwise, the parts will automatically be shipped to the buyer. Seibon tries to ship regular, in-stock items the following business day. Please allow 5-10 working days for in-stock items to arrive. All shipping dates are approximate. Buyer is fully responsible for all shipping charges, unless otherwise negotiated with Seibon. Shipping to residential addresses (as opposed to business addresses) will incur additional costs.
Do you ship internationally or outside of the United States?
We apologize, but at this time, we do not offer international shipping.
What payment methods do you accept?
We accept all major credit cards such as VISA, Mastercard, Discover and American Express. We also accept Shop Pay, Snap Finance, PayPal, PayPal Credit, Apple Pay, Venmo and Google Pay.
While PayPal Credit isn't actually available through Dirty Racing Products, it is an option through your PayPal account. You will log in to your account and follow the instructions for approval or usage, it will then direct you back to our site to complete the purchase.
To better your experience and ensure you feel confident in our already secure checkout process, we require the following:
- Billing information provided matches that of the cardholder.
- The CVC code (3 digit code on the back of your card) at the final step of checkout.
Failure to provide this information may cause your order to be delayed or canceled.
To utilize Snap Finance, go through checkout and select Snap as your payment option
Do you have any coupons, promotions or discounts?
We will promote any current sales or discounts throughout the site if there are any available
If there is a promotion running, it will automatically discount the order in checkout. If you need to use a code, simply apply the code provided in checkout and you will see the discount deduct automatically from your total.
These promotions will vary on a daily basis, so please continue to check back with us often for any new offers.
Note: You can only utilize one promotion per order. For some of our site promotions, certain brands or merchandise (based on availability or other factors) may be excluded. If your item is excluded from one of our promotions, you will not see a discount for this item at checkout. If your item is returned or canceled, you will not be refunded the amount of the coupon code used.
After placing an order with us, you will be among the first to be notified of private sales, clearance events, new products, and merchandise that may be of interest to you.
DRP Military and First Responders Discount
Dirty Racing Products appreciates all that have sacrificed for our country. We believe those who fill these roles deserve extra savings.
To receive your discount, please contact Customer Service so they can verify your information prior to completing your order. Once the validation has been completed, our Customer Service team will follow up with the appropriate information to complete your purchase.
APO/FPO shipping is also available and we will supply that shipping quote when you are completing your purchase.
Military Discount - You are eligible for the discount if any of the below segments apply to you:
- Active Duty
- Inactive Reserves
- National Guard
First Responder Discount - You are eligible for the discount if any of the below segments apply to you (active or retired):
- Police Officer
- State Trooper
Military and first responder discounts will vary and may be excluded on certain items. This offer cannot be combined with any other promotional codes and cannot be applied to gift card purchases.
DRP Price Match Policy
Dirty Racing Products offers a 7-day Price Match guarantee program from the date of purchase. We’ll match the product prices of key online and local competitors after the appropriate research is completed.
Our Customer Service will verify the product/price is in line with our policy and assist with providing the applicable discount if it validates appropriately. When reaching out to our Customer Service team, please provide all necessary information to complete the validation (URL to the product, description of item, Company Name, etc.)
Please be advised that Dirty Racing Products has the final decision for matching an online price and reserves the right to limit requests to reasonable quantities.
Limitations do apply:
- The item must be identical, (i.e., size, model, quantity, brand, color, etc.)
- The item must be in-stock at the online retailer's website and on DirtyRacingProducts.com at the time of the price match request
- It must not go below the applicable MAP (minimum advertised price) limitations set by vendors
- Our Price Match Guarantee covers new items (excludes clearance and open-box items)
- We will price match one item per customer per day
- We will not offer rain-checks for items that are not currently in stock
Exclusions of our policy listed below:
- Competitor's non-verifiable prices or websites
- Out-of-stock items (must be in stock through both the competitor and DRP)
- Custom or special order products - meaning customized or configured products
- Discontinued, used, refurbished, clearance, closeout or damaged merchandise
- Competitor's credit terms and finance offers
- Price matching on free items or bundle offers
- Competitor's coupons, including percent-off and dollar-off
- Pricing from bid and auction websites, or those requiring memberships
- Items previously purchased from DRP (outside of the 7-day Price Match Guarantee period)
- Specific excluded brands
- Price errors
- Prices that cannot be determined independent of other items, e.g., fees, shipping charges
Note: Dirty Racing Products may amend/update these terms at any time.
I found an issue on your site, who can I tell?
If you've experienced an issue with our site, we will gladly investigate it and assist you. Contact our Customer Service team directly. Please provide photos, URLs or any other pertinent information regarding the issue so that we can properly adjust the necessary items.